This policy explains how Tokenomik Pty Ltd ("we", "us") handles personal information collected through tmkneo.com. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
1. What we collect
Information you give us
When you reserve capacity or contact us, you provide your name, work email address and phone number, your company and role, and the workload detail you choose to include: GPU type, GPU quantity, contract term, when you need the capacity live, and any notes. You control what you send us.
Information collected automatically
We use Google Analytics 4 to understand how this site is used. It collects:
- Pages viewed, time on page, and the links and buttons you click
- Approximate location, derived from your IP address at the country, state and city level
- Device, browser, operating system and screen size
- The referring site or campaign that brought you here
- A randomly generated identifier stored in a first-party cookie, which lets us count returning visits
Google Analytics 4 uses your IP address to derive approximate location and to protect the service. It does not log or store your IP address in reports. We have configured analytics to record enquiry events: when a reserve-capacity or sales link is clicked, which section of the page it was clicked from, and, when the reserve form is sent, the workload options selected (GPU type, quantity band, term and go-live window). Those events carry the button, its location, and those workload options; your name and contact details travel only with the enquiry itself.
Visitor identification
We use Warmly to recognise the organisation a visit comes from. Warmly reads your IP address, the pages you view, your device and browser details, and any campaign parameters in the link you arrived on, and matches the IP address against a commercial business-network database to infer the organisation. Where you reach the site from a link in an email we have sent you, that link may carry a parameter that identifies you to us individually.
This is inference from a business network, not a certainty, and it is sometimes wrong. We use it so that we can recognise organisations showing genuine interest in sovereign capacity and follow up with the right people. Our interest stops at your organisation and your professional role, and we sell nothing to anyone.
Warmly does not run if your browser sends a Global Privacy Control or Do Not Track signal. You can also block it as described in section 3.
2. Why we collect it
| Purpose | What it covers |
|---|---|
| Responding to you | Assessing which product and contract fit your workload, reserving capacity, and replying to your enquiry |
| Routing your enquiry | Directing government and cleared workloads to the cleared-channel process, and other enquiries to the right person |
| Improving the site | Understanding which sections are read and which enquiry paths are used, in aggregate |
| Legal and record-keeping | Meeting our obligations and maintaining business records |
3. Cookies and how to opt out
This site sets a first-party Google Analytics cookie to distinguish visits. You can:
- Install the Google Analytics opt-out browser add-on
- Block or delete cookies in your browser settings
- Use your browser's private or incognito mode
- Turn on Global Privacy Control or Do Not Track in your browser, which stops visitor identification before it runs
- Write to mike@tokenomik.com and ask us to suppress your organisation or your details, which we will action
The site works fully with analytics cookies blocked and with visitor identification off.
4. Who we share it with
Your personal information is disclosed to:
- Google LLC, as our analytics provider, for the automatically collected information described above
- HubSpot, Inc., as our customer-relationship platform, which receives and stores the enquiry you submit through the reserve-capacity form
- Warmly Inc., as our visitor-identification provider, for your IP address, page views and device details, and for any identifying parameter carried on a link we sent you
- Our partners, where your enquiry requires it and you have asked us to involve them
- Regulators, law enforcement or courts, where the law requires disclosure
We treat your enquiry as commercial-in-confidence. Your information remains yours, and we sell it to no one.
5. Overseas disclosure
Google Analytics and Warmly both process data on servers located outside Australia, including in the United States. By using this site you agree to that overseas disclosure for analytics and visitor-identification purposes. Both providers are bound by their own terms and applicable data protection commitments.
The enquiry information you send us is held in Australia. Our customer-relationship platform stores it in HubSpot's Australian data centre.
6. How long we keep it
Analytics data is retained for the period configured in our Google Analytics property, and visitor-identification session data for the period configured in our Warmly workspace; both are deleted automatically at the end of that period. Enquiry correspondence, and the record of your enquiry in our customer-relationship system, is retained for as long as we are in a commercial conversation with you, and for the period our record-keeping obligations require afterwards.
7. Security
We hold personal information under access controls appropriate to its sensitivity, and we restrict access to the people who need it to respond to you. Where your enquiry concerns government or cleared workloads, it is handled on the cleared-channel process.
8. Accessing and correcting your information
You may ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. Write to mike@tokenomik.com and we will respond within 30 days. We may ask you to verify your identity first.
9. Complaints
If you believe we have mishandled your personal information, write to mike@tokenomik.com and we will investigate and respond within 30 days. If our response does not resolve the matter, you may refer your complaint to the Office of the Australian Information Commissioner at oaic.gov.au or 1300 363 992.
10. Changes to this policy
We update this policy as our practices change. The version number and date at the top of this page show the current release. Material changes will be reflected in a new version.
11. Contact
Tokenomik Pty Ltd
mike@tokenomik.com